Product support FAQ

If you have not found an answer to your issue here, but happened to resolve it on your own / with help of the community - please open a pull-request, or an issue with solution details.

Alternatively, write to us in Slack.

How can I report found issue with ScandiPWA base theme?

Report it in ScandiPWA GitHub project and it will be resolved in priority order.

How are found issues resolved?

ScandiPWA is being actively maintained by the core team. If an issue is reported or added to GitHub it is prioritized and fixed in the upcoming releases. All the releases are free and the fixes made can be taken from them to apply on your existing projects.

How can I get help with my issue?

ScandiPWA has a growing and active community on its Slack channel. This is where both ScandiPWA core team and active community members can assist with a problem you are facing.

Additionally we are actively working on producing education content on our YouTube channel and Docs.

How can I get a consultation to answer my questions or provide hands-on help with the problem I am facing?

Please reach out to us via email hello@scandipwa.com and we will connect you with our partners to arrange consultation. We will also inform you about costs associated with it.

Can you help us migrate to ScandiPWA?

Please reach out to us via email hello@scandipwa.com and we will connect you with our partners. We will also inform you about costs associated with it.

Can you help us build a new store with ScandiPWA?

Please reach out to us via email hello@scandipwa.com and we will connect you with our partners. We will also inform you about costs associated with it.

We want to use ScandiPWA on Magento Cloud. Can you help with the setup?

We have experience with launching ScandiPWA projects on Magento Cloud and offer compatibility package for a fixed price. Please contact us via email hello@scandipwa.com and we will arrange it.